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PayEx Account FAQ

I have made a withdrawal, when will I receive the money?

When a withdrawal is made from your PayEx account it can take up to 3-5 days before you can access the money on your personal bank account. If you haven’t received any money, you are welcome to contact us for support.

I want to make a withdrawal but I don’t have a Swedish bank account, how do I proceed?

A withdrawal can be made to a foreign bank account. For this type of withdrawal IBAN and SWIFT is required. The withdrawal is made from your PayEx account as usual. If your bank does not support IBAN and SWIFT you will not be able to make a withdrawal.

I can’t access my PayEx account

If you can’t access your PayEx account, start by making sure that you are using the correct email. If you are uncertain or don’t know which email your account is registered with, please contact us for support. If you have forgotten your password, you can easily reset this at wallit.payex.com. Remember to type in the temporary access code that you will receive, do not copy the code. This might cause problems with the log in. Avoid making this procedure by your mobile phone, use a computer instead. If you are located outside Scandinavia, you won’t be able to access your account. Please contact us at ehandel@payex.com and we will help you with your matter.

What happens if I’m not able to make a withdrawal before 2017-12-31?

If you haven’t been able to make a withdrawal before 2017-12-31 and you still have money on your PayEx account, please contact us by email at ehandel@payex.com and we will help you to access your money.

Fees

PayEx does not charge any fees after 2017-12-01 for this service.